4 replies to this topic

[Mike Nicholson]

I've been having issues with my gmail account. A couple of days ago I got thrown out and then told that my password was incorrect when I tried to log back in.

I no longer have my secondary mail address (old work address) so couldn't get a password that way (I know, I should have updated it) so I filled in the online form for help. The procedure thus far has gone like this:

1. Fill in online help form
2. Get automated response back with more (similar) questions in
3. Respond to email
4. Wait
5. Repsond to email again asking what has happened
6. Wait
7. Respond to email again getting a bit frustrated
8. Wait
9. Mail the google security team as I'm worried my account has been hacked and there may be sensitive / personal information there.
10. Get automated response back directing me to online form.
11. Fill in online form
12. Wait
13. Finally get reponse from online form asking some more (again, rather similar) questions
14. Respond to mail, stress urgency
15. Wait
16. Respond to mail again, stress urgency and ask if google actually has any employees
17. Wait
18. Finally get response directing me to online form (see step 10)

Having done a few searches I see that google customer service seems to be non-existant. I'm now just waiting for the mail that says

"I'm sorry Dave, I can't do that"

Just thought I'd mention it to all you guys out there with gmail accounts. If you're not backing them up I suggest you start, and maybe think about deleting any sensitive mails (eg. with passwords in) just in case.

Cheers

Mike

P.S. If anybody has mailed me on my gmail in the last couple of days and not got a response, now you know why ...

[SteveHoughton]

Mike

Did you ever resolve your gmail problems. I cannot access gmail at all. I get the following message

There is a problem with this website's security certificate

And that's it. Friends in Holland say it is working okk but here in Britain my isn't..

Steve

[SteveHoughton]

Mike

I have found the answer - If you have Internet Explorer 7 installed it suppresses Gmail somehow.. Amazing but true.

Steve

[Rob Donovan]

Strange...

I have IE7, and I use GMail ok...

Rob.

[Mike Nicholson]

Never did resolve my issues with them. Gave up in the end and got a yahoo address instead !!

Good luck dealing with the (lack of) support if it comes to that.

Cheers

Mike