Northgate HQ and explosion
Posted 12 December 2005 - 08:13 AM
(and I hope your off-site backups are up to date!)
All the best to you all.
For anyone not up to date please see this story:
Posted 12 December 2005 - 08:56 AM
I'm not a northgate employee but yesterday morning heard from management that the office has been destroyed. The site is right by the oil tanks, if you go to www.getmapping.co.uk and select "digital aerial photograph" and enter the postcode hp2 7hu you will see the building centred in the photo and the car park is right by the oil tanks at the north end of the oil site and these are the tanks that exploded.
I live about 25 miles away in a direct line and felt the blast give the house a good shake and rattle. Even if the building is not completely unusable it is likely that nobody will be allowed there until the fire has been put out or burnt itself out.
Their email system went out yesterday. I think contingency is provided by sungard so we will see how long it takes to get everything back up. We are waiting for some proiv keys
Posted 12 December 2005 - 11:32 AM
The Northgate office was actually the first image I saw when I turned the TV on yesterday morning and I initially assumed I was looking at a terrorist attack. A member of the public they were interviewing was saying that all the windows were blown out and the ceilings and lighting had come down (although it wasn't absolutely clear which building they were talking about).
Let's hope the two people who were seriously injured (not from Northgate as I understand it) recover fully.
Posted 12 December 2005 - 05:58 PM
I just received word from Pro-IV USA that all the staff at Northgate are OK.
That's certainly welcome and good news.
Hopefully, by the end of the week, they'll be able to communicate short-term and mid-term plans for getting back to normal - as well as any effect on operations.
I think we can all be thankful that the blast occurred over a weekend and not during business hours.
To anyone from Northgate reading this: Good luck in getting things back up and running.
Posted 12 December 2005 - 06:58 PM
First of all I can confirm that all PROIV staff are OK. Four Northgate staff were on site at the time of the explosion, three of whom were treated in hospital and later discharged.
An official Northgate press release is attached below.
The PROIV website is currently unavailable; please bear with us while we get this restored.
If you need to contact PROIV for keys or support please note the contact details below:
Europe, Middle East & Africa
Tel: +44 (0) 8709 501506 (** Note new number **)
US & Asia Pacific
Tel: +1 949 330 7850
Fax: +1 949 330 7851
Thank you for your understanding - as you will appreciate our continuity plans mean that we have to switch people & systems to alternative Northgate sites, this process is ongoing.
We apologise for any inconvenience you may suffer during this period.
PROIV Product Manager
12 December 2005: For immediate release
NORTHGATE INFORMATION SOLUTIONS PLC Statement regarding
damage to Headquarters at Hemel Hempstead
Business Continuity Plan Initiated
Northgate Information Solutions plc (www.northgate-is.com), the UK’s leading
supplier of specialist software and IT services for the Human Resource and Public
Service markets, has announced that its head office building has been seriously
damaged as a result of yesterday’s explosion at Hemel Hempstead.
Four Northgate employees were on-site at the time of the explosion. They were all
accounted for soon after the incident. Three were hospitalised as a result of their
injuries but they have since been discharged.
The fabric of the building and the fixtures and equipment inside have been badly
damaged. The back-up systems that were in place have also been rendered
inoperable. Northgate’s ability to service its customers has therefore been
temporarily affected. As a result, its well developed and previously rehearsed
business continuity plan has been initiated. This will allow Northgate to restore its
services using remote data centres and the other offices that Northgate has around
Northgate’s financial exposure is limited by its insurance policies that provide
sufficient cover for the building and its contents as well as for any business
interruption. This allows the Board to be confident that the long-term impact of this
incident is unlikely to be material.
For further media enquiries, please contact:
Brunswick Group LLP 0207 404 5959
Tom Buchanan/ Craig Breheny/ Phoebe Buckland
Note to Editors
Northgate Information Solutions (www.northgate-is.com), listed on the London Stock
Exchange, is the UK’s leading supplier of specialist software and IT services for the
human resource and public service markets.
The Group has three divisions – Human Resources, Public Service Applications and
Managed Services – each with market leading positions. With 25 major UK offices,
Northgate employs approximately 3,300 staff, has more than 2,700 large/medium
customers and in excess of 6,000 small/medium customers in the UK and Ireland. It
works with approximately 90% of UK local authorities, all UK police forces and is
moving into the education market.
Posted 13 December 2005 - 11:01 AM
It's going to be at least a year before the Hemel building is "rebuilt"
I think he said that the generator was ripped out of the floor (not sure if the backup systems would have survived if they had had power or not)
Tapes from Friday nights backups had been shipped offsite. Saturday's tapes are somewhere in the rubble - were due to be taken offsite on Sunday morning.
Chris implied that everything should be back up by middle of this week. (I guess there are going to be lots of teething problems getting everything working again)
Posted 13 December 2005 - 01:34 PM
I recieved the following system message:
Delivery to the following recipients failed. firstname.lastname@example.org
If customers cannot reach this address, then this needs to be looked at.
Richard - if you see this, please contact me via email@example.com
The picture on the story currently on the BBC news website has an arial photo which shows the northern part of the depot blazing. The picture shows the Northgate building to the lower left in the picture.
There is also a photo on the BBC Three Counties site which appears to be taken from Buncefield Lane - between the depot and Northgate - showing the back of the building. My desk was against the window in the centre of the picture ...
Posted 13 December 2005 - 08:59 PM
If you still have trouble with them please contact one of the support phone numbers above.
Once again apologies for any inconvenience.
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