ActiveX and Global Lscalls
#1
Posted 19 August 2005 - 07:51 AM
I have to do a proof of concept for some call centre software, and need some advice on the following :
1) They have Service Level Agreements over n minutes depending on the severity of the call and need to follow up on calls over n period of time. Now the question is, has anybody used a timer control within Pro-Iv to popup screens, do updates etc ?
2) Has anybody got Global Lscalls to work dynamically ?
I.E. $FUNCT = 'TESTFUN'
GLOBAL_LSCALL($FUNCT)
By my logic, this is similiar to @LFUNCT = 'TESTFUN' and should therefore work the same way ?
#2
Posted 19 August 2005 - 08:45 AM
2) No you cannot use 'dynamic' global function calls. It would be good if we could, but currently you must hard code the name in logic.
Rob D.
#5
Posted 07 September 2005 - 02:55 PM
Claudio Suarez del Real "It is not the strongest of the species that survive, nor the most intelligent, but the ones most responsive to change."
#6
Posted 07 September 2005 - 03:58 PM
2) Has anybody got Global Lscalls to work dynamically ?
I.E. $FUNCT = 'TESTFUN'
GLOBAL_LSCALL($FUNCT)
You've probably thought of this, but:
CASE $FUNCT
WHEN 'TEDIOUS': GLOBAL_LSCALL(TEDIOUS, 123)
WHEN 'NOT_FUN': GLOBAL_LSCALL(NOT_FUN, 124)
ETC.
hth,
Joseph
#7
Posted 07 September 2005 - 06:16 PM
BE WARNED that [last time I tried on V4.6 anyway] arguments in a GLOBAL_LSCALL interface in a global logic that are arrays and/or are the subject of an EXTERN simply do not work properly. (Search forum for previous posts)
If your global functions do not pass data via interfaces though, this could well work for you.
Edited by Richard Bassett, 07 September 2005 - 06:17 PM.
#8
Posted 08 September 2005 - 05:34 AM
Joseph, Thats exactly what i'm doing now, but thanks for the suggestionNeil,
2) Has anybody got Global Lscalls to work dynamically ?
I.E. $FUNCT = 'TESTFUN'
GLOBAL_LSCALL($FUNCT)
You've probably thought of this, but:
CASE $FUNCT
WHEN 'TEDIOUS': GLOBAL_LSCALL(TEDIOUS, 123)
WHEN 'NOT_FUN': GLOBAL_LSCALL(NOT_FUN, 124)
ETC.
hth,
Joseph
CSuarezdelReal, I need to have interaction on the user side rather than from the server side. IE Call gets logged, SLA dictates that call must be attended to within 30 minutes of logging, so after 30 minutes an event/process must get fired that alerts the user that the call is outstanding etc. And it all has to be within Pro4, so no e mailing
#9
Posted 08 September 2005 - 10:03 AM
Wouldn't it nevertheless be a lot better to drive timer-for-SLA stuff from the server-side if possible given that a particular client PC might be "down" far more often than the server or might be unattended - in which case should the system escalate the issue to someone/where else?
Just a thought.
#10
Posted 08 September 2005 - 11:06 AM
Or in another case, yes you run an update server side by cron or scheduled task. Then what ? Some sort of user intervention would be required
Unless my logic is flawed ?
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