Support for old versions
Posted 07 March 2013 - 03:18 PM
PROIV are quite good in publishing their end of life statements for their product versions in advance of the version being retired to enable customers to prepare for the upgrade to the new version.
I would also imaging the it can be a little frustrating for their support staff to investigate an issue that has been fixed (either implicitly or explicitly) on a later version. I know it would bug the hell out of me. />
Posted 08 March 2013 - 07:34 AM
2) pay a large increase to have minimum support on the old version
Has anyone else encountered this .... ?
Have this at one of my clients who are busy moving off ProIV. Minimum support is something like annual maintenance fee increasing year-on-year by 50%. Bit of an argument brewing over this as we hardly ever need or require support from NGA at this site
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