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WebClient error


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#1 bhagelin

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Posted 22 December 2006 - 08:26 PM

We're deploying WebClient in-house (version 3.0.81) and most workstations can connect to our webclient services just fine (standalone template). Some workstations however get the error:

"pivRequest.xsp?name=servicename'|ShowStatusBar|ShowFrameBorders|ShowMenu|ShowToolBar|Connect was not found."

These workstations can successfuly load the client when using the default template -- I presume because the way the default template and the way the standalone template call the ActiveX control differs. Does anyone have any ideas why this error occurs on some workstations?

Thanks,

Brian Hagelin

#2 Rick Young

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Posted 22 December 2006 - 09:29 PM

Without having any experience with the WebClient - are there any differences with ActiveX control permissions/settings (eg in the Internet Options/Security) on those machines that fail, relative to those machines that succeed?


HTH
Rick

#3 Joseph Bove

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Posted 27 December 2006 - 02:26 PM

Brian,

This may be a long shot because you are getting it to install, but:

Does the same error happen if the local user logs in as administrator?

I have seen in some network setups that for the intial install, admin is required. All use thereafter is wide open.

hth,

Joseph

#4 bhagelin

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Posted 27 December 2006 - 04:46 PM

Without having any experience with the WebClient - are there any differences with ActiveX control permissions/settings (eg in the Internet Options/Security) on those machines that fail, relative to those machines that succeed?


HTH
Rick


Rick,

This particular error doesn't seem to be related to any of the ActiveX control security settings in the browser. Some of the other errors we've encountered do, though, some of which are fixed by registering ProIVActiveXClient.dll.

Thanks for the thought though Rick, it was a good suggestion.

-Brian

#5 bhagelin

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Posted 27 December 2006 - 04:50 PM

Brian,

This may be a long shot because you are getting it to install, but:

Does the same error happen if the local user logs in as administrator?

I have seen in some network setups that for the intial install, admin is required. All use thereafter is wide open.

hth,

Joseph


Joseph,

I believe our development users are logged in as local administrators as it is. I'm checking with our System admin to make sure though. I don't think it has to do with installation because a valid PROIV client already exists on the machine(s). This error seems to be occuring as the ActiveX attempts to open the PROIV application window.

Thanks for the response.

-Brian

#6 bhagelin

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Posted 27 December 2006 - 05:06 PM

This might help find the cause of this problem. Here is the source of the page that calls the ActiveX Control for the standalone template (error occurs) and default template (no error occurs):

Standalone Template:

<html>
	<head>
	  <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"></meta>
	  <title>PROIV WebClient</title>
	  <script language="javascript">pReady = false;
Count = 0;

   function Done() {	
	  pReady = Proiv.IsReady;
	  if (pReady || Count == 30) {
		 Init();
	window.close();
	  }
	  else { 
		 setTimeout("Done()", 100);
	  }
	  Count += 1;
   }

   [b]function Init() {
	  Proiv.LaunchAsApp("LoadPIV='"+pivUrl+"'|ShowStatusBar|ShowFrameBorders|ShowMenu|ShowToolBar|Connect");
   }</script>
[/b]	  <script language="javascript">
	pivUrl='http://servername:8081/WebClient/services/pivRequest.xsp?name=v13%20DEV';
</script>
	</head>
	<body background="../../PROIV/V5/images/loading.jpg" border="0" onLoad="Done();">
	  <object id="Proiv"  classid="clsid:ED90A852-D8A3-4BD8-8A88-D04235A4DCF6" width="0" height="0" codebase="[url="http://servername:8081/cabfiles/WebClient.cab#version=5,6,8,0"]http://servername:8081/cabfiles/WebClient.cab#version=5,6,8,0[/url]"> </object>	</body>
  </html>

Default Template:

<html>
	<head>
	  <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"></meta>
	  <title>PROIV WebClient</title>
	  <script language="javascript">pReady = false;
Count = 0;

   function Done() {	
	  pReady = Proiv.IsReady;
	  if (pReady || Count == 30) {
		 Init();
	  }
	  else { 
		 setTimeout("Done()", 100);
	  }
	  Count += 1;
   }

   [b]function Init() {
	  Proiv.LoadPIV(pivUrl);
	  Proiv.ShowControl();
	  Proiv.Connect();
   }</script>
[/b]	  <script language="javascript">
	pivUrl='http://servername:8081/WebClient/services/pivRequest.xsp?name=Test';
</script>
	</head>
	<body onLoad="Done();">
	  <center>
		<object id="Proiv"  classid="clsid:ED90A852-D8A3-4BD8-8A88-D04235A4DCF6" width="1010" height="700" codebase="[url="http://servername:8081/cabfiles/WebClient.cab#version=5,6,8,0"]http://servername:8081/cabfiles/WebClient.cab#version=5,6,8,0[/url]"> </object>	  </center>
	</body>
  </html>

Edited by bhagelin, 27 December 2006 - 05:09 PM.




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