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PROIV.EXE Application Error

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#1 mdexter



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Posted 02 August 2006 - 06:19 PM

We are running build 524 of the PROIV.EXE client program, along with 5.5R334USRAN003 of the kernel. We use MSSQL as our database.

Out of several hundred customer sites, we have at least 20 that have some users who intermittantly get PROIV.EXE Application errors that relate to the DLL MSVBM60.DLL. The symptoms vary. Sometimes the client will get an application error and then get dumped out of PRO-IV. Sometimes they just get dumped out. Sometimes they get a referenced memory error. They always (or usually?) get an entry in the server's event log indicating an application error in PROIV.EXE and naming MSVBM60.DLL as the "faulting module".

We have been unable to determine exactly what causes this and cannot reproduce the problem on demand, although we have gotten it in house a few times. Our best guess at this point is that it appears to happen more to users who do rapid data entry, but we aren't sure about that.

Any suggestions or help that you could provide would be greatly appreciated. Thanks. Mark Dexter

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