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PROIV Support Consultant


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#1 JamesS

JamesS

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Posted 19 July 2006 - 08:47 AM

PROIV Support Consultant

Location: Dunstable, UK

Northgate are pleased to make available a position within the PROIV EMEA Support Team. The purpose of the role will be to rovide support to our EMEA customer base.

The responsibilites include

. Logging support calls and working with customers to create test cases
. Providing guidance to customer on the use of our products.
. Communicating with customers on the current state of their calls
. Liaising with 3rd Line Support to progress issues
. Keeping a log of all communication with customers
. Creating test cases for input into the QA process
. Escalating where needed to Support Team Leader


Candidates must have

. Recent experience of PROIV in a graphical environment (Not Mainframe)
. Experience of developing using PROIV with an RDBMS
. Previous customer facing role

This is another exciting opportunity to join the PROIV Technical Group where the product is developed.

Northgate is an equal opportunities employer.

Applications can be made via email to james.sanderson@northgate-is.com



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